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Interactive Voice Response

Interactive voice response (IVR) is the workhorse application in the telephony world. By leveraging the power of the computer, sophisticated automated telephone applications can easily be designed and implemented. The vertical application potentials are practically endless. An IVR system can be used to automate a wide range of service and data requests. By combining the input of the caller with the menu driven script…clients, potential clients, and employees can call into your organization or to a remote IVR center, using a touch tone telephone and interact with the system in real time in a host of applications. Some other applications of IVR include:
  • Customer satisfaction surveys with automatic free pre-paid long distance after completing surveys or any of the other applications below.
  • Warranty registration
  • Sweepstakes
  • Polling
  • Collection of key consumer data
  • Cross promotions
  • Employment applications
  • Employee surveys
  • Tip lines
  • Automatic financing application
  • Prize and promotions
  • Time and attendance
  • Up sell / cross sell
  • Dealer locator
  • Automated answering, messaging
  • Lead generation
  • Order taking
  • Telemarketing
  • Disaster recovery
  • Total information and real time reporting
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